Here to help you with flood restoration

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The sooner you contact us, the quicker we can get to work! Our team of professional flood & water damage restoration technicians are ready to assist.

Rapid Team Dispatch

We aim to despatch technicians to your property ASAP. We operate across the UK with technicians in your area providing a 24/7 emergency service.

Cost of a claim

We liaise directly with your insurance company on your behalf and work closely with them to drive down overall claims costs and life cycles.

Waiting for us to arrive? Follow the steps below:

Personal Safety

Firstly make sure that everyone is safe. Evacuate any people from the property not vital to the recovery process. Flood water usually causes structural damage so the less people in the property, the better. Be aware of sewage/pollution, obstacles and sharp objects within the flood water and wear personal protective clothing. If you are in contact with water DO NOT touch sources of electricity. We highly recommend that you DO NOT enter the property unless instructed it is safe to do so by supporting authorities. Flood water can be extremely dangerous to your health and can prove a dangerous environment to be in.

Limit Secondary Damage

If you know where your isolators are, turn off mains supplies of gas, electricity and water. If your flood has been caused by a leak or burst pipe, try and identify/seal any leaks where possible. If the source of water is exterior such as rain or river water, you may already be prepared with a sump pump or water pump to remove this. Move items of value to a safe place to limit further damage if you can do so safely (electronic equipment, personal items, important documentation, expensive furniture) We recommend moving items to higher ground in your property.

Take Action

Contact your insurance company and inform them of the situation. Be clear and concise with them. Offer them a list of items that have sustained damage and salvage what you can. Once you have contacted your insurance company, call Tempest Restoration on 0845 052 4522 and arrange for us to visit the property to provide expert advice and service to return your home to its pre-incident state as quickly and as efficiently as possible.

Please note that Tempest Restorations services are not a replacement for the Emergency Services and should only be contacted after them and your insurance company.

Following a flood, the electrics in your home could have been compromised and as such entering any standing water could be potentially harmful and dangerous. Follow the advice below:

Do

  • Make sure the property is safe before you enter
  • Try to avoid direct contact with any water which remains. It may be contaminated
  • Have a torch at hand when entering the property
  • Switch off the electricity supply at the fuse box, if it is safe to do so. If there is evidence of water inside the fuse box or if there are signs of arcing or overheating, seek professional advice
  • Unplug damaged electrical appliances and move all portable ones away from the area affected by flooding
  • Arrange for other services, such as gas, to be switched off. Electricity and gas supplies should not be turned back on until you have had professional advice that it is safe to do so

Don’t

  • Use candles to guide you when entering the property
  • Use any mains powered electrical appliances in areas affected by flooding until advised by a registered electrician that it is safe to do so
  • Go near any exposed wiring. It may still be live
  • Start to clean up or carry out repairs until you are sure it is safe to do so

Cleaning up and making repairs

  • Contact your insurance company, and landlord if applicable, for advice and to get approval to carry out any repairs. Take photos of the damage and keep records
  • Seek professional advice about the restoration of your property and hire appropriate and qualified professionals to undertake the repair work
  • Use a registered electrician to assess the condition and damage to electrical wiring, equipment and appliances that have been affected by the flood

Electrical Safety Advice

Do not attempt any electrical repairs or connection of temporary supplies yourself – always use a registered electrician.

  • Arrange for a periodic inspection and test to be carried out on the property. The registered electrician will issue you with an Electrical Installation Condition Report (EICR) which will identify the condition of the wiring and equipment in need of repair
  • All of the portable appliances affected by the flood will need to be tested to make sure that they are safe for continued use, as well as fixed equipment such as electric cookers.
  • If the water damage to electrics is relatively minor and caused by clean water, i.e. a burst water pipe or tank, then it is likely that the registered electrician will just need to dry out cables and replace any accessories affected by the water (sockets, switches, plugs etc.)
  • If there is major flood damage to the electrics caused by clean or contaminated water, then it is likely that parts of the electrical installation will need to be rewired
  • When rewiring is necessary, ask the registered electrician about the possibility of raising the height of the newly installed electrical equipment, including raising the fuse box and sockets to above any future expected flood level

Fire and Rescue Assistance

The job of the Fire and Rescue Services is primarily to save lives, but they will assist in other ways in severe cases involving the evacuation process and help to limit the amount of damage to property wherever possible. If in any doubt, call the fire service for advice.

Useful Contact Numbers

Floodline: 0845 988 1188 (For England, Scotland & Wales)

For flood Information from local UK regions:

England: 0845 988 1188
www.environment-agency.gov.uk

Scotland: 0845 988 1188
www.sepa.org.uk/flooding

Wales: 08708 506 506
www.environment-agency-wales.gov.uk

Northern Ireland: 028 9054 0540
www.doeni.gov.uk

Fire Safety: www.facebook.com/firekills

The Environment Agency emergency hotline: 0800 80 70 60

The National Flood Forum: 012 9940 3055
www.floodforum.org.uk

The Association of British Insurers: 020 7600 3333
www.abi.org.uk

Electrical Safety First: 0203 463 5100
www.electricalsafetyfirst.org.uk

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FAQs

A. Here at Tempest Restoration we have been providing flood restoration services to properties across the UK. In that time we have dealt with water damage of all scales. Over the years have not only been involved in 1000's of small domestic disaster restoration claims but also major incidents from the Cumbrian floods to the Buncefield fire at the oil storage terminal in Hertfordshire. Our continuous investment in the very latest flood drying equipment and technician training enables us to handle professionally any size and scale of flood damage. Our aim is to provide a prompt, professional and reliable disaster restoration service to domestic and commercial property owners.

A. We are fully equipped to clean up flood damage after all types of flood. Over the years we have helped thousands of homeowners and businesses alike recover from Coastal flooding, River flooding, Flash flooding, Groundwater flooding and Sewer flooding. Read our guide on common types of flood water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). Read our guide on common categories of water. Floods can be caused for many different reasons. Heavy rainfall, storm water, river flooding, coastal surges, leaking/burst pipes or human error are all typical causes of flood water in the home or business premises. The source of the ingress isn't always visible neither. Water can trace itself to a point from a large distance away from the entry source. Here at Tempest we have specialist detection equipment for trace and access on water ingression to a property.

A. Flood water can devastate a property. The damage may be imperceptibly slow and minor such as water spots that could eventually mar a surface. At this point, the potential damage done to a structure that you may not have been aware of can be large in scale. Or, it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property. Whatever the cause, primary flood damage is just the beginning and you need to act fast to minimise the consequences of secondary damage. Your home is full of porous materials that absorb water like a sponge which will damage structural integrity. Water causes corrosion and damages electrical equipment which can be fatal if not identified. Residual moisture becomes water vapour throughout the building which will condense. If the water is not completely removed it can lead to dry rot and a high risk of microbial growth e.g. mould and bacteria which is damaging to your health and isnt always something visible to the naked eye like typical black mould in a bathroom.

A. After a safety assessment, we look to identify the cause of the water leak or ingress using various tools and equipment. Our experienced team of technicians will look to make a decision on the best course of action for your situation. The next stage utilises advanced water removal equipment followed by rapid drying technology and humidity control to remove the water and moisture from the property.

A. Their are many potential health risks associated with flood water. Apart from the initial potential risk of drowning, the further potential risks to your health very much depend upon the nature of the water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). If there is any possibility of contamination DO NOT TOUCH IT, call Tempest Restoration on 0845 052 4522. Read our guide on common categories of water.

A. Every case is different and their are many factors that make up the scale of damage and repair required due to flood damage of a property. We recommend a site survey to ascertain the level of damage and repair required. Once on site, we are able to quickly advise on the best course of action to bring about the most effective recovery. Our state-of-the-art equipment ensures the remediation process will be thorough, effective and as fast as possible, returning your home or business to normality as quickly as possible. Using the latest technology and with highly experienced technicians, our aim is to complete the restoration in the best way to reduce costs and prevent secondary damage in the future.

A. Every flood is unique and as such the timescale is dependent on many variations and factors. A small scale water leak is usually quiker to repair than large scale flooding caused by a river overflowing. Our knowledgeable and experienced team will assess the damage and act fast and efficiently to provide a tailored and precise response to your properties specific requirements. The use of modern equipment, rapid drying technology and working practise means that your home or business will be safely and quickly returned to normal, minimising disruption and cost.

A. We operate across the UK with technicians available in major towns and cities. Our head office is based in Swaffham, Norfolk where we undertake all our training.

Tempest Restoration

Head Office
Unit 3 Jack Boddy Way Swaffham, Norfolk PE37 7HJ

Contact Tempest Restoration

Phone: 0845 052 4522
General enquiries: info@tempestrestoration.co.uk

Legal

Tempest Restoration is registered in England and Wales, Number 03559516
Registered office: 19 King Street, Kings Lynn, Norfolk, PE30 1HB

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