24hr response 0845 052 4522
Dealing with water damage is usually not on the top of any home owner's list but it is absolutely necessary. To take the sting out of dealing with this task in a timely manner, we've listed below the basic steps to hiring a quality water restoration company to get the job done.
Flood restoration services
Here to help you with flood restoration
Call or email us
The sooner you contact us, the quicker we can get to work! Our team of professional flood & water damage restoration technicians are ready to assist.
Rapid Team Dispatch
We aim to despatch technicians to your property ASAP. We operate across the UK with technicians in your area providing a 24/7 emergency service.
Cost of a claim
We liaise directly with your insurance company on your behalf and work closely with them to drive down overall claims costs and life cycles.
Waiting for us to arrive? Follow the steps below:
Firstly make sure that everyone is safe. Evacuate any people from the property not vital to the recovery process. Flood water usually causes structural damage so the less people in the property, the better. Be aware of sewage/pollution, obstacles and sharp objects within the flood water and wear personal protective clothing. If you are in contact with water DO NOT touch sources of electricity. We highly recommend that you DO NOT enter the property unless instructed it is safe to do so by supporting authorities. Flood water can be extremely dangerous to your health and can prove a dangerous environment to be in.
Limit Secondary Damage
If you know where your isolators are, turn off mains supplies of gas, electricity and water. If your flood has been caused by a leak or burst pipe, try and identify/seal any leaks where possible. If the source of water is exterior such as rain or river water, you may already be prepared with a sump pump or water pump to remove this. Move items of value to a safe place to limit further damage if you can do so safely (electronic equipment, personal items, important documentation, expensive furniture) We recommend moving items to higher ground in your property.
Contact your insurance company and inform them of the situation. Be clear and concise with them. Offer them a list of items that have sustained damage and salvage what you can. Once you have contacted your insurance company, call Tempest Restoration on 0845 052 4522 and arrange for us to visit the property to provide expert advice and service to return your home to its pre-incident state as quickly and as efficiently as possible.
Please note that Tempest Restorations services are not a replacement for the Emergency Services and should only be contacted after them and your insurance company.
Here at Tempest, we are experts in flood and water damaged homes and buildings. Our many years of experience coupled with our investment in training and the latest technology means that we are able to provide a prompt restoration service across the UK. If you have suffered flood or water damage to your home, you should call the professionals to assist in the clean up and restoration of your property. Below are some tips on instructing a professional company like Tempest.
Get a referral. Check with your homeowner’s association, friends and neighbors for a name of a water restoration company they can recommend to you. Here at Tempest, we are members of the British Damage Management Association (BDMA) and the Restoration Industry Association (RIA) so you can rest assured that we are competent in dealing with flood and water damage to a property.
Do prep work before calling companies. We recommend that you make a list of all the work you want a flood damage company to do and what questions you want to ask them. Be sure to ask questions like how can they assure you they have done a quality job? Here at Tempest, all our work is quality controlled and monitored. We make sure that any flood or water damage is dealt with in the correct manner and any potential secondary damage is managed so that the remedial work is only required once.
Liaising with insurance companies. Insuring your household for buildings and contents insurance is essential. If you do not have insurance on your property then you are leaving yourself open to having the financial burden of paying for all the work required. Some mortgage suppliers will make this type of insurance compulsory when you take out a mortgage with them, to cover their loan. Having both buildings and contents insurance is highly recommended to protect you against unforeseen circumstances. Virtually every home in the country will have this type of insurance just for that reason, and it could end up proving to be very costly if you do not take the cover out. Cover is varied so you need to be proactive and understand the difference and the type of cover you require for your property based on its contents and its location.
Here at Tempest, we help our customers by liaising direct with insurance companies. We often find that people are under insured for their contents and when the worst happens, they are left with the difficult process of repairing their home plus the financial implication of which they thought they were covered for.
If you are not insured (or even if you are and your insurance doesn't cover the cost of restoration work), be sure to have at least two to three companies that you can compare costs. Ask them how their charges. Do they charge hourly or by project and is there a minimum? What do they charge for emergency services or repairs? Is there a deposit upfront and what are the payment milestones? Never agree to pay in full until you are 100% satisfied with the outcome.
Get a written proposal. As with any business arrangement or service, get everything in writing. What is the project timeline and major milestones? What is the warranty on their work? Get a complete listing of everything they have verbally said will be completed on your job. Again, don't forget to ask them how they can assure you they have done a quality job.
A. Here at Tempest Restoration we have been providing flood restoration services to properties across the UK. In that time we have dealt with water damage of all scales. Over the years have not only been involved in 1000's of small domestic disaster restoration claims but also major incidents from the Cumbrian floods to the Buncefield fire at the oil storage terminal in Hertfordshire. Our continuous investment in the very latest flood drying equipment and technician training enables us to handle professionally any size and scale of flood damage. Our aim is to provide a prompt, professional and reliable disaster restoration service to domestic and commercial property owners.
A. We are fully equipped to clean up flood damage after all types of flood. Over the years we have helped thousands of homeowners and businesses alike recover from Coastal flooding, River flooding, Flash flooding, Groundwater flooding and Sewer flooding. Read our guide on common types of flood water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). Read our guide on common categories of water. Floods can be caused for many different reasons. Heavy rainfall, storm water, river flooding, coastal surges, leaking/burst pipes or human error are all typical causes of flood water in the home or business premises. The source of the ingress isn't always visible neither. Water can trace itself to a point from a large distance away from the entry source. Here at Tempest we have specialist detection equipment for trace and access on water ingression to a property.
A. Flood water can devastate a property. The damage may be imperceptibly slow and minor such as water spots that could eventually mar a surface. At this point, the potential damage done to a structure that you may not have been aware of can be large in scale. Or, it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property. Whatever the cause, primary flood damage is just the beginning and you need to act fast to minimise the consequences of secondary damage. Your home is full of porous materials that absorb water like a sponge which will damage structural integrity. Water causes corrosion and damages electrical equipment which can be fatal if not identified. Residual moisture becomes water vapour throughout the building which will condense. If the water is not completely removed it can lead to dry rot and a high risk of microbial growth e.g. mould and bacteria which is damaging to your health and isnt always something visible to the naked eye like typical black mould in a bathroom.
A. After a safety assessment, we look to identify the cause of the water leak or ingress using various tools and equipment. Our experienced team of technicians will look to make a decision on the best course of action for your situation. The next stage utilises advanced water removal equipment followed by rapid drying technology and humidity control to remove the water and moisture from the property.
A. Their are many potential health risks associated with flood water. Apart from the initial potential risk of drowning, the further potential risks to your health very much depend upon the nature of the water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). If there is any possibility of contamination DO NOT TOUCH IT, call Tempest Restoration on 0845 052 4522. Read our guide on common categories of water.
A. Every case is different and their are many factors that make up the scale of damage and repair required due to flood damage of a property. We recommend a site survey to ascertain the level of damage and repair required. Once on site, we are able to quickly advise on the best course of action to bring about the most effective recovery. Our state-of-the-art equipment ensures the remediation process will be thorough, effective and as fast as possible, returning your home or business to normality as quickly as possible. Using the latest technology and with highly experienced technicians, our aim is to complete the restoration in the best way to reduce costs and prevent secondary damage in the future.
A. Every flood is unique and as such the timescale is dependent on many variations and factors. A small scale water leak is usually quiker to repair than large scale flooding caused by a river overflowing. Our knowledgeable and experienced team will assess the damage and act fast and efficiently to provide a tailored and precise response to your properties specific requirements. The use of modern equipment, rapid drying technology and working practise means that your home or business will be safely and quickly returned to normal, minimising disruption and cost.
A. We operate across the UK with technicians available in major towns and cities. Our head office is based in Swaffham, Norfolk where we undertake all our training.
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