24hr response 0845 052 4522
During the Flood, the first priority is protecting life: yours and your family’s. Your personal possessions can be replaced and you should never attempt to enter a flooded building to retrieve them. In most situations you will be evacuated to a temporary rest centre or you may choose to go to family or friends. Always follow guidance from Emergency Services on evacuation. If you stay in your home the following advice will prove helpful, although we highly recommend that you abandon your home for safer ground.
Plan to move upstairs in good time. Keep safe and keep warm. Floodwater may be contaminated, especially by untreated sewage. Contamination remains after the floodwater has gone and can be hazardous unless simple procedures are followed. Wear rubber boots and gloves in and around the affected property. Wash all cuts and cover with waterproof plasters. if you cut yourself during flood recovery you should have a doctor determine whether a tetanus booster is necessary. Flood water can bring with it all manners of unpleasantries that can be seriously harmful to your health if ingested. Small children, pregnant women and people with health problems should avoid floodwater and flooded areas until the clean-up is complete.
Floodwater can damage buildings severely, particularly if it has been flowing quickly, is over 1 m deep or has been in a property for a long time. Before entering property that has been flooded, the building should be checked for signs of damage. Be careful when moving any debris that may have been carried into your property or the surrounding area. Avoid heavy objects (e.g. trees) that may be unstable and could suddenly move and trap or crush you. Do not attempt to move anything yourself that cannot be lifted comfortably.
Be careful when moving in and around property that has been flooded. Standing water and mud can hide holes, damage to structures and sharp objects. This could include uncovered manholes and drains or roads and paths, as well as broken bottles or glass. Be aware of cuts from standing or falling onto hidden hazards and slippery sediment.
Flood restoration services
Here to help you with flood restoration
Call or email us
The sooner you contact us, the quicker we can get to work! Our team of professional flood & water damage restoration technicians are ready to assist.
Rapid Team Dispatch
We aim to despatch technicians to your property ASAP. We operate across the UK with technicians in your area providing a 24/7 emergency service.
Cost of a claim
We liaise directly with your insurance company on your behalf and work closely with them to drive down overall claims costs and life cycles.
Waiting for us to arrive? Follow the steps below:
Firstly make sure that everyone is safe. Evacuate any people from the property not vital to the recovery process. Flood water usually causes structural damage so the less people in the property, the better. Be aware of sewage/pollution, obstacles and sharp objects within the flood water and wear personal protective clothing. If you are in contact with water DO NOT touch sources of electricity. We highly recommend that you DO NOT enter the property unless instructed it is safe to do so by supporting authorities. Flood water can be extremely dangerous to your health and can prove a dangerous environment to be in.
Limit Secondary Damage
If you know where your isolators are, turn off mains supplies of gas, electricity and water. If your flood has been caused by a leak or burst pipe, try and identify/seal any leaks where possible. If the source of water is exterior such as rain or river water, you may already be prepared with a sump pump or water pump to remove this. Move items of value to a safe place to limit further damage if you can do so safely (electronic equipment, personal items, important documentation, expensive furniture) We recommend moving items to higher ground in your property.
Contact your insurance company and inform them of the situation. Be clear and concise with them. Offer them a list of items that have sustained damage and salvage what you can. Once you have contacted your insurance company, call Tempest Restoration on 0845 052 4522 and arrange for us to visit the property to provide expert advice and service to return your home to its pre-incident state as quickly and as efficiently as possible.
Please note that Tempest Restorations services are not a replacement for the Emergency Services and should only be contacted after them and your insurance company.
Remember, Do not approach any structure that may be unsafe. Do not approach any fast flowing water or deep standing water. If you enter swiftly flowing water, you risk drowning, regardless of your ability to swim. Shallow standing water can be dangerous for small children. Also, do not rely on cars or other vehicles to protect you from floodwaters. If you have to enter floodwater, in all cases move slowly and carefully, make sure you are wearing strong footwear and use a stick to check that you are not about to step into a hole or onto a sharp object. If driving in floods is unavoidable, do so with extreme caution. 6 inches depth of fast flowing water can sweep a 4×4 vehicle off a road. Flood water is incredibly powerful and you should never assume you can make your way through it without complications.
Turn off the electricity supply to the property until a qualified electrician or utility company has checked out the electrics. Use extreme caution in dealing with electricity. Remember, water and electrics make a potentially life threatening combination. Ensure that all switches, sockets and appliances are checked prior to use, especially if they have been in contact with floodwater. Once all electrical safety checks have been made, make sure that you use a circuit breaker with any electrical equipment that you may use in, or to clean, or repair your property. Watch out for any fallen power lines and do not approach them – be aware that there is always a potential electric shock hazard.
Turn off the gas supply to appliances that have been flooded (or where their vents/flues may have been affected). If your home has flooded and you require assistance in cleaning and drying it, contact Tempest Restoration now on 0845 052 4522.
A. Here at Tempest Restoration we have been providing flood restoration services to properties across the UK. In that time we have dealt with water damage of all scales. Over the years have not only been involved in 1000's of small domestic disaster restoration claims but also major incidents from the Cumbrian floods to the Buncefield fire at the oil storage terminal in Hertfordshire. Our continuous investment in the very latest flood drying equipment and technician training enables us to handle professionally any size and scale of flood damage. Our aim is to provide a prompt, professional and reliable disaster restoration service to domestic and commercial property owners.
A. We are fully equipped to clean up flood damage after all types of flood. Over the years we have helped thousands of homeowners and businesses alike recover from Coastal flooding, River flooding, Flash flooding, Groundwater flooding and Sewer flooding. Read our guide on common types of flood water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). Read our guide on common categories of water. Floods can be caused for many different reasons. Heavy rainfall, storm water, river flooding, coastal surges, leaking/burst pipes or human error are all typical causes of flood water in the home or business premises. The source of the ingress isn't always visible neither. Water can trace itself to a point from a large distance away from the entry source. Here at Tempest we have specialist detection equipment for trace and access on water ingression to a property.
A. Flood water can devastate a property. The damage may be imperceptibly slow and minor such as water spots that could eventually mar a surface. At this point, the potential damage done to a structure that you may not have been aware of can be large in scale. Or, it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property. Whatever the cause, primary flood damage is just the beginning and you need to act fast to minimise the consequences of secondary damage. Your home is full of porous materials that absorb water like a sponge which will damage structural integrity. Water causes corrosion and damages electrical equipment which can be fatal if not identified. Residual moisture becomes water vapour throughout the building which will condense. If the water is not completely removed it can lead to dry rot and a high risk of microbial growth e.g. mould and bacteria which is damaging to your health and isnt always something visible to the naked eye like typical black mould in a bathroom.
A. After a safety assessment, we look to identify the cause of the water leak or ingress using various tools and equipment. Our experienced team of technicians will look to make a decision on the best course of action for your situation. The next stage utilises advanced water removal equipment followed by rapid drying technology and humidity control to remove the water and moisture from the property.
A. Their are many potential health risks associated with flood water. Apart from the initial potential risk of drowning, the further potential risks to your health very much depend upon the nature of the water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). If there is any possibility of contamination DO NOT TOUCH IT, call Tempest Restoration on 0845 052 4522. Read our guide on common categories of water.
A. Every case is different and their are many factors that make up the scale of damage and repair required due to flood damage of a property. We recommend a site survey to ascertain the level of damage and repair required. Once on site, we are able to quickly advise on the best course of action to bring about the most effective recovery. Our state-of-the-art equipment ensures the remediation process will be thorough, effective and as fast as possible, returning your home or business to normality as quickly as possible. Using the latest technology and with highly experienced technicians, our aim is to complete the restoration in the best way to reduce costs and prevent secondary damage in the future.
A. Every flood is unique and as such the timescale is dependent on many variations and factors. A small scale water leak is usually quiker to repair than large scale flooding caused by a river overflowing. Our knowledgeable and experienced team will assess the damage and act fast and efficiently to provide a tailored and precise response to your properties specific requirements. The use of modern equipment, rapid drying technology and working practise means that your home or business will be safely and quickly returned to normal, minimising disruption and cost.
A. We operate across the UK with technicians available in major towns and cities. Our head office is based in Swaffham, Norfolk where we undertake all our training.
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