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If you have ever suffered flood damage to your home or business premises, you will know howdevestating and distressing it can be. The emotional distress this can cause can linger and can often leave to an upheaval in your life for what can often be a lengthy period. Read our guide on how to prevent flooding by using flood resistant measures and the steps you can take to minimise the damage should the worst happen again by using flood resilient materials.
Flood restoration services
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Rapid Team Dispatch
We aim to despatch technicians to your property ASAP. We operate across the UK with technicians in your area providing a 24/7 emergency service.
Cost of a claim
We liaise directly with your insurance company on your behalf and work closely with them to drive down overall claims costs and life cycles.
Waiting for us to arrive? Follow the steps below:
Firstly make sure that everyone is safe. Evacuate any people from the property not vital to the recovery process. Flood water usually causes structural damage so the less people in the property, the better. Be aware of sewage/pollution, obstacles and sharp objects within the flood water and wear personal protective clothing. If you are in contact with water DO NOT touch sources of electricity. We highly recommend that you DO NOT enter the property unless instructed it is safe to do so by supporting authorities. Flood water can be extremely dangerous to your health and can prove a dangerous environment to be in.
Limit Secondary Damage
If you know where your isolators are, turn off mains supplies of gas, electricity and water. If your flood has been caused by a leak or burst pipe, try and identify/seal any leaks where possible. If the source of water is exterior such as rain or river water, you may already be prepared with a sump pump or water pump to remove this. Move items of value to a safe place to limit further damage if you can do so safely (electronic equipment, personal items, important documentation, expensive furniture) We recommend moving items to higher ground in your property.
Contact your insurance company and inform them of the situation. Be clear and concise with them. Offer them a list of items that have sustained damage and salvage what you can. Once you have contacted your insurance company, call Tempest Restoration on 0845 052 4522 and arrange for us to visit the property to provide expert advice and service to return your home to its pre-incident state as quickly and as efficiently as possible.
Please note that Tempest Restorations services are not a replacement for the Emergency Services and should only be contacted after them and your insurance company.
If your home or business premises has suffered flood damage and you are in need of a professional company to help restore your property, Tempest restoration are on hand 24/7, 365 right across the UK to restore back to pre-incident state.
If you find yourself in the unfortunate situation of your property being flood damaged, you should speak with your insurance company at the first possible moment to firstly inform them of the incident and also to discuss the options for repairing your property.
If you live in a danger zone for potential flooding, using resilient repairs and flood protection products is more likely to help make your home easier to insure and secure better terms from insurers than would otherwise be the case. Using resilient flood repairs will also significantly reduce the time that you are out of your property.
A. Repairing a home post flood offers a unique opportunity to minimise the damage and disruption that could be caused by a flood in the future. There are two main ways to do this which should be considered together:
Your first priority is always to try and stop water getting into your property. There is a vast range of tested products for keeping flood water out of your home or business and this is increasing. Visit the NFF website at floodforum.org.uk/ for more information about these products. You can also view some case studies on how some people have protected their homes.
When floodwater is deeper and over more prolonged periods of time, water may still enter through the floor and walls or overcome flood resistance measures. In such cases, making sure that the inside of your property is resilient to floodwater will limit the damage caused by floodwater and reduce the clean up and repair time post flood to your property. Having to evacuate your home is an incredibly stressful time for most people. Having preventative measures in place will help to reduce the stress and inconvenience that goes with having to move out of your property. Please keep in mind that it is recommended that for a flood deeper than one metre, its more beneficial to allow floodwater to enter the property, helping to prevent any structural damage caused by a build-up of water pressure outside.
Flood-resilient repair is to be used in conjunction with and, can be combined with a range of flood protection products. The end goal is to reduce the amount of water that enters next time it floods and ultimately the time you are away from your home and the overall repair costs.
A. Yes. If you are actively taking preventative measures to help reduce the chance of your home flooding or the damage that floodwater causes, you are far more likely to get insurance in the first instance and to be offered premiums that are less expensive and/or excesses lower than if you simply do nothing.
A. The Environment Agency’s National Flood Risk Assessment describes those properties in areas that have more than a 1 in 75 chance of flooding every year as at “significant risk”. Keep in mind though that this does not mean that if you have just been flooded you will be fine for the next 75 years. It effectively means that there is a greater than 1 in 75 chance that the area in which your property resides in will flood in any given year. Also keep in mind that you may also be at risk of surface water flooding and that this is not currently taken into account in the Environment Agency’s assessment. Always check with your local authority for more information on the risk of surface water flooding in your area.
If you live in an area that is at significant risk, you should think carefully about how to prepare for a flood and to minimise the damage to your home which results from a flood. The Environment Agency has useful booklets on steps to take before, during and after flooding. You should sign up for their free flood warning service (search for ‘floodline warnings direct’ on www.environment-agency.gov.uk or call Floodline on 0845 988 1188) for more information on your risk and when to put your prevention measures in place.
A. If you decide to sell your home and you live in a vulnerable area of the country, you will more than likely have to answer questions from the potential purchaser and be asked to declare whether or not you have been flooded. Many solicitors are also likely to look into whether your home is in a flood risk area on behalf of their clients as a standard procedure.
If you have been flooded, but have installed flood resistance and resilience measures, this is likely to offer reassurance to a potential buyer that you have recognised the risk of flooding and done something to reduce the chance of it happening again, or the consequences if it does. This should, in theory, have a positive effect for anyone looking ot purchase in an at rick area of the UK.
A. At least 2.5 million properties in England and Wales, given their location, are at risk from flooding from rivers or the sea,. 1.1 million of these are also at risk of surface water flooding. A further 2.9 million properties are susceptible to surface water flooding alone. it is also worth keepin in mind with this that climate change is increasing the risk of flood further and further. Even if the Government did make a significant investment in flood defences, the number of properties at risk is unlikely to fall significantly. The truth is that the risk of being flooded will be a fact of life for many years to come and realistically, everybody should take steps to understand their risk of potential flooding and reduce it if they can.
A. You should discuss with your insurer or loss adjuster about flood resistant and resilient measures. These may sound like expensive undertakings but some may not cost more than standard repairs and can therefore be undertaken at no extra cost by your insurer. For example moving electrical points well above likely flood level. Other measures may be more costly like using water resistant plaster, installing water resistant doors and window frames and replacing timber floors with solid concrete. Your insurer will normally do this work as part of the repair as long as you are willing to pay the additional cost. Keep in mind that if you are significantly at risk then in the long run it is worth acting as soon as you can to implement as many preventative measures as you can to avoid further issues and upset.
Flood resistant measures, such as installing additional removable guards over all openings and installing valves into drainage pipes to prevent sewage backing up into the house would not normally form part of the repair of the property and will not be paid for by your insurer, but they can sometimes be fitted during the repair process. These are recommended again to avoid further dismay caused by floodwater.
The costs of such measures should be weighed up against the financial savings they can bring in reducing or avoiding flood damage in the future. You should also consider these measures as a way of reducing the stress and inconvenience of getting back into your home, and getting your life back to normal quickly.
A. Insurance policies will generally cover the cost of standard repairs. You should consider any extra costs for resilient repairs or resistance measures as an investment to protect your property. It may be worth considering talking to your mortgage lender about extending your mortgage to fund such floodwater preventative measures.
A. Most resilient repairs will not be visible as they will naturally replace existing methods in your home (like plasterboards and door and window frames), although electrical fittings are likely to be replaced in a higher position to avoid being submerged. If you do repair your home using resilient materials, your home will be returned to its pre-incident state much more quickly if you are flooded again.
A. Most flood resilient measures can be included in the schedule of works put together by your insurer or loss adjuster and they should not slow the repair process down. Once resilient repairs are installed they will reduce damage caused by future flooding and speed up the repair process if you are flooded again.
A. Water is a tricky thing to maintain and always seems to find a way so it is worth keeping in mind that these are preventative measures and may or may not be measures that withstand water entering your property. It is recommended though that you can put irreplaceable or valuable items on high-mounted shelves and keep electrical items off the floor and high up on walls if possible. Do sign up for localised flood warnings. be prepared!
A. Here at Tempest Restoration we have been providing flood restoration services to properties across the UK. In that time we have dealt with water damage of all scales. Over the years have not only been involved in 1000's of small domestic disaster restoration claims but also major incidents from the Cumbrian floods to the Buncefield fire at the oil storage terminal in Hertfordshire. Our continuous investment in the very latest flood drying equipment and technician training enables us to handle professionally any size and scale of flood damage. Our aim is to provide a prompt, professional and reliable disaster restoration service to domestic and commercial property owners.
A. We are fully equipped to clean up flood damage after all types of flood. Over the years we have helped thousands of homeowners and businesses alike recover from Coastal flooding, River flooding, Flash flooding, Groundwater flooding and Sewer flooding. Read our guide on common types of flood water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). Read our guide on common categories of water. Floods can be caused for many different reasons. Heavy rainfall, storm water, river flooding, coastal surges, leaking/burst pipes or human error are all typical causes of flood water in the home or business premises. The source of the ingress isn't always visible neither. Water can trace itself to a point from a large distance away from the entry source. Here at Tempest we have specialist detection equipment for trace and access on water ingression to a property.
A. Flood water can devastate a property. The damage may be imperceptibly slow and minor such as water spots that could eventually mar a surface. At this point, the potential damage done to a structure that you may not have been aware of can be large in scale. Or, it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property. Whatever the cause, primary flood damage is just the beginning and you need to act fast to minimise the consequences of secondary damage. Your home is full of porous materials that absorb water like a sponge which will damage structural integrity. Water causes corrosion and damages electrical equipment which can be fatal if not identified. Residual moisture becomes water vapour throughout the building which will condense. If the water is not completely removed it can lead to dry rot and a high risk of microbial growth e.g. mould and bacteria which is damaging to your health and isnt always something visible to the naked eye like typical black mould in a bathroom.
A. After a safety assessment, we look to identify the cause of the water leak or ingress using various tools and equipment. Our experienced team of technicians will look to make a decision on the best course of action for your situation. The next stage utilises advanced water removal equipment followed by rapid drying technology and humidity control to remove the water and moisture from the property.
A. Their are many potential health risks associated with flood water. Apart from the initial potential risk of drowning, the further potential risks to your health very much depend upon the nature of the water. We are able to deal with all types of water including clean water, grey water (a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to) and black water (water which contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness). If there is any possibility of contamination DO NOT TOUCH IT, call Tempest Restoration on 0845 052 4522. Read our guide on common categories of water.
A. Every case is different and their are many factors that make up the scale of damage and repair required due to flood damage of a property. We recommend a site survey to ascertain the level of damage and repair required. Once on site, we are able to quickly advise on the best course of action to bring about the most effective recovery. Our state-of-the-art equipment ensures the remediation process will be thorough, effective and as fast as possible, returning your home or business to normality as quickly as possible. Using the latest technology and with highly experienced technicians, our aim is to complete the restoration in the best way to reduce costs and prevent secondary damage in the future.
A. Every flood is unique and as such the timescale is dependent on many variations and factors. A small scale water leak is usually quiker to repair than large scale flooding caused by a river overflowing. Our knowledgeable and experienced team will assess the damage and act fast and efficiently to provide a tailored and precise response to your properties specific requirements. The use of modern equipment, rapid drying technology and working practise means that your home or business will be safely and quickly returned to normal, minimising disruption and cost.
A. We operate across the UK with technicians available in major towns and cities. Our head office is based in Swaffham, Norfolk where we undertake all our training.
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